Two Spectrum trucks are parked near the cable television company’s office off Fair Lakes Road in DeWitt on March 19, 2019.
Syracuse, N.Y. — Spectrum is getting out of the home security business, and customers who have spent in some cases hundreds of dollars on security equipment are not happy about it. The cable company recently notified customers that it will discontinue the business on Feb. 5, 2020.
“We have made the decision to exit the home security business that we inherited with the 2016 Time Warner Cable and Bright House Networks transactions,” Spectrum spokeswoman Lara Pritchard said in a statement Monday. “We are dedicated to making this a smooth transition for our home security customers and have partnered with Ring and Abode, two leading home security providers, to bring our customers exclusive offers and discounts on replacement security service and products.”
Spectrum’s internet, television, telephone and cell phone services will not be affected by the change.
Stop the Cap!, a website that promotes better broadband service, said customers who made substantial investments in optional alarm system add-ons such as motion detectors are angered by Spectrum’s move because much of the equipment they purchased is locked by firmware to Spectrum’s cable system and cannot be repurposed with another alarm system or service.
Some customers have taken to social media to criticize the company.
Spectrum’s notice to customers tells them to expect a further communication regarding their equipment, though it is not clear whether that includes customer-purchased equipment or only company-owned devices.
Spectrum’s website describes the service as a monitored home security and advanced home management system that uses a customer’s cable connection, Internet access, wireless router, and Spectrum home security equipment for alarm monitoring and remote access.
Customers can remotely view live video feeds from cameras in their home; turn lights on and off in their home via an in-home touch screen or remotely; set their thermostat remotely; and lock or unlock doors remotely or doublecheck that a door was locked when they left.
The Abode and Ring offers to Spectrum customers include free equipment with the purchase of their service plans. Here are the details:
Free eight-piece equipment bundle with Secure Service plan offer
$19 a month with monthly agreement or $179 a year with annual agreement
Free professional installation and removal of current equipment
Visit Goabode.com/spectrum or call (888) 794-9573 to sign up for this offer.
Free 7 piece Ring Alarm Security Kit when you purchase a 1-year subscription to Ring Product Plus monitoring for $99
25% off a Ring Camera or Doorbell after sign up
Visit Ring.com/spectrum or call 1-800-656-1918 to sign up for this offer
Charter Communications Inc., which does business under the Spectrum brand, acquired Time Warner Cable and Bright House Networks in May 2016 in a deal worth $67.1 billion. The acquisition created the second-largest U.S. broadband provider and third-largest pay TV provider, but Spectrum never heavily marketed the home security businesses it inherited as part of the deal.
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